Managed Services
We ensure the stable operation of SAP systems chosen by leading companies
and continuously improve them to maximize business continuity and operational efficiency.
ZEN Consulting AMS Services
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Application operation and maintenance
Incident response and issue resolution
User request handling
Regular inspections and performance monitoring
Security patches and system updates
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User support and Help Desk
Real-time response to user inquiries
Training and user guides
Continuous change management
SLA compliance monitoring and monthly operations reporting
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Application improvement and optimization
Proposal and implementation of functional enhancements
System performance analysis and tuning
Support for project-based tasks
Process optimization and cost reduction
ZEN Consulting
Based on accumulated operational experience across various sectors such as manufacturing, distribution, energy, and services, ZEN Consulting provides top-tier AMS (Application Management Services) operations.
ZEN Consulting has established a best-in-class project delivery organization.
Possession of SAP expertise to reflect business requirements
Expertise in interfaces with various ERP modules and integrated systems
ZEN Consulting Back Office collaboration framework Collaboration with Consulting and Advisory Groups
ZEN Consulting provides AMS (Application Management Services) operations based on an optimized management framework.
Systematic support and reporting services through the ITSM (ZENNET) system
Remote support for fast and accurate problem resolution
Prompt and clear operational support through a step-by-step response system for Incident, Problem, Service Request, and functional improvements
Backup support structure established by assigning primary and secondary contacts for each client
ZEN Consulting has extensive experience in SAP specialized operations services.
Comprehensive management of personnel and operational activities through close oversight by the Account Manager.
Improvement of service quality based on SLA policies and processes.
Proactive risk prevention by identifying issues through continuous monitoring of operations and maintenance processes.